← 澳小蜜 · NewBee AU (English) · 使用条款 Terms
隐私说明
澳小蜜（NewBee AU）是一个非官方网站，用中文和英文介绍澳大利亚政府的公开办事信息。我们只收集提供服务所需的最少信息。
不登录时
- 提问内容：你向 AI 提的问题会匿名记录（问题文字、AI 回答的开头一段（最多 800 字）、用到的指南、耗时和费用），用来发现答得不好的地方、改进指南。记录里没有你的姓名或邮箱；没登录时只保存 IP 地址的最后两段（例如 *.*.12.34）和由 IP 判断的所在国家（例如澳大利亚），不保存完整 IP。回答摘录里的邮箱、证件号和你在问题里写过的电话号码会先替换掉。请不要在问题里填写护照号、TFN 税号、银行账号等个人信息，也不要写家人、房东、雇主等其他人的姓名和联系方式。
- 本机保存：你选的身份、AI 记住的情况、配色和语言偏好，只保存在你这台设备的浏览器里（localStorage）。当前对话只保存在当前标签页里，关掉就清除。
- 防刷限制：为防止滥用，服务器会按 IP 地址临时限制提问频率，完整的 IP 地址不会写进记录。
- 回答分享页：你点「生成分享页」时，我们会把这个问题和 AI 的完整回答保存成一个公开网页（au.newbee.one/s/…），拿到链接或扫二维码的人都能看到。保存前会去掉邮箱、证件号和你在问题里写的电话号码；分享页不让搜索引擎收录。生成的设备上可以随时删除；12 个月后自动删除。我们只统计每个分享页被打开的次数。登录后生成的分享页会关联你的邀请码（一串随机字母，不含名字和邮箱，页面上也不显示），朋友打开分享页后用 Google 注册，算你邀请的。
- 留言和报告错误：你在「关于」页（/about/#contact）留言时，我们会保存留言内容、你填写的相关页面和联系方式（可选），以及 IP 地址的最后两段和由 IP 判断的所在国家，只用来核实、修改指南和回复你。不想被联系就不要填联系方式。
- 访问统计：为了统计每天有多少人使用，我们记一个只在当天有效的匿名编号（由 IP 和浏览器信息加密生成，无法反推），第二天就更换；不保存 IP，也无法跨天识别同一个人。
- 免费提问次数：为了记录这个浏览器还剩几次免费提问，我们会设置一个仅限本站的 cookie（nb_did，随机编号，有效 400 天），服务器只保存它的加密摘要、剩余次数和每次增减记录，只用来计算次数，不用于访问统计或追踪。为防止反复清除 cookie 领取免费次数，我们还会按「当天的 IP 地址加密摘要」统计免费提问的数量，2 天后删除。
用 Google 账号登录后
- 我们会从 Google 收到：你的 Google 账号编号、邮箱、名字和头像链接。我们不会读取你的 Gmail 邮件、通讯录或其他任何数据。
- 我们会把你的身份（例如「工签/新移民」）和 AI 记住的情况（例如「孩子 8 岁」）保存到你的账户里，方便换设备继续使用。不保存你的问答内容。
- 登录状态用一个仅限本站的安全 cookie（nb_sid）保存，有效期 60 天；我们只存它的加密摘要。另有一个不含任何信息的标记 cookie（nb_in=1），只让指南页知道你已登录、需要显示收藏状态。
- 收藏：你在指南页收藏的指南和清单（只记指南编号和收藏时间）保存在你的账户里，在「我的档案」页可以查看和取消；删除账户时一起删除。
- 提问次数和邀请：我们会记录你的提问次数（剩余、已用和每次增减）、你的邀请码、有多少人通过你的链接注册（对方只记匿名编号），以及你提交的内测申请（包括你写的用途说明）。为防止删除账户后重新注册、重复领取注册赠送的次数，删除账户后我们会保留一个由你的 Google 账号编号加密生成、无法反推的匿名编号。
- 登录后提的问题，在匿名提问记录里会带一个匿名用户编号（由你的 Google 账号编号加密生成，不含邮箱），用来统计使用情况。运营后台看到的邮箱一律打码（例如 x****r@g****.com），看不到名字和头像。删除账户后，这个编号就再也对应不到你。
谁会处理这些信息
- Cloudflare：网站托管和数据库（账户数据存放在 Cloudflare D1）。
- Anthropic（Claude）：生成 AI 回答。你的问题、对话上下文和你设置的身份/记住的情况会发给它处理，用于生成这一次的回答。
- Google：只用于「用 Google 账号登录」。
这几家服务商在澳大利亚境外（主要是美国）处理和存储信息。我们只把它们当作替我们处理数据的服务商，不允许它们把你的信息用于自己的目的；按 Anthropic 的商业服务条款，通过 API 提交的内容不会被用来训练模型。
我们不出售、不出租你的信息，也不用它做广告。
保存多久
- AI 提问记录：180 天后自动清空问题原文、回答摘录、IP 最后两段、IP 所在国家和匿名编号，只留下日期、用到的指南和费用这类统计数字。
- 留言：12 个月后自动删除。
- 每日访客编号、登录记录：13 个月后自动删除。
- 账户：超过 24 个月没有登录的账户，连同档案、登录会话、收藏、提问次数、邀请码和内测申请一起自动删除；你也可以随时自己删除。
- 免费提问次数：未登录浏览器的次数记录 13 个月没有使用就自动删除；按 IP 摘要统计的每日次数 2 天后删除。
查看和删除
- 在网站的「我的档案」页可以查看、修改或删除你的身份和 AI 记住的情况。
- 登录后，在「我的档案」页点「删除我的账户和数据」，会立即永久删除你的账户、档案和所有登录会话。
- 退出登录后，这台设备上的档案会一并清除。
你的权利和联系方式
- 按澳大利亚《1988 年隐私法》（Privacy Act 1988），年营业额不到 300 万澳元的小型经营者大多不受该法约束；我们仍自愿按其中的澳大利亚隐私原则（Australian Privacy Principles）处理信息：你可以要求查看或更正我们保存的关于你的信息。网站运营者本人担任隐私负责人（privacy officer），请通过「关于」页的留言表单联系，留下回复方式。我们会在 30 天内答复。
- 如果对我们的处理不满意，可以向澳大利亚信息专员办公室（Office of the Australian Information Commissioner，oaic.gov.au）投诉。
- 如果发生可能造成严重伤害的隐私泄露，我们会参照「可通报数据泄露」（Notifiable Data Breaches）制度的做法，通知信息专员和受影响的人。
其他
本站不是政府网站，不提供移民、法律、税务或医疗方面的个人建议，详见使用条款。如本说明有更新，会在本页标明更新日期。
Privacy
NewBee AU is an unofficial website that explains Australian government services in plain language. We collect only what we need to run the service.
If you don’t sign in
- Your questions: questions you ask the AI are logged anonymously (the question text, the first part of the AI’s answer (up to 800 characters), which guides were used, response time and cost) so we can spot weak answers and improve the guides. The log does not contain your name or email; if you’re not signed in, we keep only the last two parts of your IP address (for example *.*.12.34) and the country it points to (for example Australia), never the full address. Emails, ID numbers and any phone number you typed in your question are removed from the answer excerpt. Please don’t include passport, TFN or bank account numbers in your questions, or the names and contact details of other people such as family members, landlords or employers.
- Saved on your device: your chosen situation, what the AI remembers, and your theme and language preferences are stored only in your browser (localStorage). The current conversation is kept only in the current tab and is cleared when you close it.
- Abuse prevention: the server temporarily rate-limits questions by IP address. Full IP addresses are not written to the log.
- Answer share pages: when you tap “Create share page”, we save the question and the full AI answer as a public web page (au.newbee.one/s/…) that anyone with the link or QR code can see. Emails, ID numbers and any phone number you typed in your question are removed first, and share pages are hidden from search engines. You can delete the page from the device that created it at any time; it is deleted automatically after 12 months. We only count how many times each share page is opened. A share page you create while signed in is linked to your invite code (random letters — not your name or email, and not shown on the page), so a friend who opens it and then signs up with Google counts as your invite.
- Messages and error reports: when you leave a message on our About page (/en/about/#contact), we keep the message, the page you mention, the contact details you choose to give (optional), the last two parts of your IP address and the country it points to. We use them only to check and fix our guides and to reply to you. Leave the contact field empty if you don’t want a reply.
- Visit counts: to count daily visitors we keep an anonymous ID that is valid for one day only (a one-way hash of your IP address and browser details) and changes the next day. We don't store IP addresses and can't recognise the same person across days.
- Free question allowance: to keep track of how many free questions this browser has left, we set a site-only cookie (nb_did, a random ID that lasts 400 days). Our server stores only a hash of it, the number of questions left and a record of each change. It is used only to count questions — not for visitor statistics or tracking. To stop people clearing cookies to get more free questions, we also count free questions per day against a hash of the day’s IP address, and delete these counts after 2 days.
If you sign in with Google
- Google shares with us your Google account ID, email address, name and profile picture link. We never access your Gmail, contacts or any other Google data.
- We store your situation (e.g. “Work visa”) and what the AI remembers (e.g. “child is 8”) in your account so they follow you to other devices. We do not store your questions and answers in your account.
- Your sign-in is kept in a secure, site-only cookie (nb_sid) for 60 days; we store only a hash of it. A second cookie (nb_in=1) contains no information — it just tells guide pages that you’re signed in, so they can show whether you’ve saved the guide.
- Saved guides: guides and checklists you save (only the guide ID and the time you saved it) are kept in your account. You can see and remove them on the “My profile” page, and they are deleted with your account.
- Questions and invitations: we record your question allowance (left, used and each change), your invite code, how many people signed up through your link (stored only as anonymous IDs), and any beta application you send (including what you wrote about how you use NewBee AU). So that people can’t delete their account and sign up again to get the sign-up allowance twice, we keep a one-way anonymous ID derived from your Google account ID after you delete your account.
- Questions you ask while signed in carry an anonymous user ID in the question log (a one-way hash of your Google account ID, with no email address) so we can count usage. Our admin view only shows masked email addresses (e.g. x****r@g****.com) and never names or photos. Once you delete your account, that ID can no longer be linked to you.
Who processes this information
- Cloudflare: website hosting and database (account data is stored in Cloudflare D1).
- Anthropic (Claude): generates the AI answers. Your question, the conversation so far and your situation/remembered details are sent to it to produce each answer.
- Google: only for “Sign in with Google”.
These providers process and store information outside Australia (mainly in the United States). We use them only as service providers acting for us, not for their own purposes. Under Anthropic’s commercial terms, content sent through its API is not used to train its models.
We don’t sell or rent your information, and we don’t use it for advertising.
How long we keep it
- AI question log: after 180 days, the question text, answer excerpt, partial IP address, its country and anonymous IDs are automatically cleared. Only statistics such as the date, guides used and cost are kept.
- Messages: automatically deleted after 12 months.
- Daily visitor IDs and sign-in records: automatically deleted after 13 months.
- Accounts: accounts with no sign-in for 24 months are automatically deleted, together with their profile, sessions, saved guides, question allowance, invite code and beta applications. You can also delete yours at any time.
- Free question allowance: records for browsers that aren’t signed in are deleted after 13 months without use; daily counts by IP hash are deleted after 2 days.
Seeing and deleting your data
- On the “My profile” page you can view, change or delete your situation and what the AI remembers.
- When signed in, “Delete my account and data” on the “My profile” page permanently deletes your account, profile and all sign-in sessions immediately.
- Signing out also clears the profile from that device.
Your rights and how to contact us
- Australia’s Privacy Act 1988 generally does not apply to small operators with an annual turnover under A$3 million, but we follow its Australian Privacy Principles voluntarily: you can ask to see or correct the information we hold about you. The website operator is our privacy officer — contact us through the message form on our About page and include a way to reply. We will respond within 30 days.
- If you are not happy with how we handle your information, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
- If a privacy breach is likely to cause serious harm, we will notify the Information Commissioner and the people affected, following the Notifiable Data Breaches scheme.
Other
This is not a government website and does not give personal immigration, legal, tax or medical advice — see our terms of use. If this notice changes, we’ll update the date at the top.